Training

Training

MHRM team is fully equipped to develop all levels of hospitality professionals.  Our trainers have multiple years of experience in the Hospitality Industry.  Training program are more focused and industry specific and are customized to the needs of each Organization:

  • Customer Service Training
  • Exceeding Guests Expectations
  • Effective Complaints Handling
  • Effective Communication Skills
  • Three Steps of Service
  • Anticipation of Needs
  • Telephone Skills
  • Working Through Teams
  • Hospitality Supervisors Program
  • Train the Trainer Program
  • Business Writing Skills
  • Office Management Skills
  • HR Management
  • Effective Performance Appraisals
  • Effective Team Building
  • Staff Motivation & Empowerment
  • Leadership Skills
  • Time Management
  • Effective Communication
  • Stress & Anger Management
  • Conflict Management
  • Problem Solving & Decision Making
  • Management Performance & Development Reviews
  • Interviewing & Counseling Skills
  • Negotiation Skills
  • Staff Motivation & Empowerment
  • Change Management
  • HR for Non-HR Professionals